Showroom
12050 Ventura Blvd., Suite B-105, Studio City, CA 91604
Toll Free: 800-964-7999 Phone: 818-755-1111 Fax: 818-755-9111

eCommerce and Warehouse
8238 Lankershim Blvd., North Hollywood, CA 91605
Toll Free: 800-387-2011 Phone: 818-252-2050 Fax: 818-252-2044
info@uakc.com

• Our Shopping Guarantee
• Funds and Purchase Information
• Shipping Calculator
• Sale Tax Information
• Shipping & Handling Information
• Large Appliances Delivery Terms
• Greater Los Angeles Home Delivery
• Delivery, Removal and Installation for Greater Los Angeles area
• Before Ordering Checklist
• Installations
• Returns, Refunds and Order Cancellation Policies



Our Shopping Guarantee

At Universal Appliance and Kitchen Center, we are committed to provide the highest standards of quality and service. Your 100% satisfaction is our goal and our guarantee to you when shopping with Universal Appliance and Kitchen Center.

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Funds and Purchase Information

All prices are in US Dollars, only US dollars will be accepted for payment towards Products, Shipping, and Sales Tax.

To automate payment to Universal Appliance and Kitchen Center we offer Secure Transaction with the following companies American Express, Visa, Master Card, and Discover.

We realize some people are not yet comfortable with Secure Transactions over the Internet. So we accept Check and Money Order Payment, but your check or Money Order must clear our Bank before we can make delivery to you. Note: Check and Money Order payments will delay orders for up to 10 days while your funds are verified with our Bank.

Foreign payments in U.S. funds only.
Returned checks subject to $20.00 processing charge.

Please send Check or Money Orders to the Following Address:
Universal Appliance and Kitchen Center
12050 Ventura Boulevard, Suite B-105
Studio City, CA 91604

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Shipping Calculator

To Obtain a Shipping Quote, please click HERE

Please note that VIKING APPLIANCES are only shipped in Southern California

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Sale Tax Information

Universal Appliance and Kitchen Center collects 8.25% Sales Tax on products shipped in California.  Orders shipped outside of California will not be a subject to Sales Tax charge.

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Shipping & Handling Information

Please allow 2-4 weeks to receive your order. Your Credit Card WILL NOT be charged until we ship your products. Shipping charges aren't included in the price. Some products are not available for shipping, they are available only for local delivery in Greater Los Angeles area. Universal Appliance and Kitchens Center reserves the right to cancel order(s) at any time.

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Large Appliances Delivery Terms

The following delivery terms apply for Nationwide delivery area, excluding Greater Los Angeles area.
 

You will receive an email confirmation of your order.

A representative from Motor Freight will contact you by phone to arrange delivery.

Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery.

From the time you order, you can expect delivery in 1-2 weeks.

Please be aware that the delivery is to the curb only. We will not uncrait the appliance(s).

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Greater Los Angeles Home Delivery
 

You will receive an email confirmation of your order.

A representative from Universal Appliance and Kitchens Center will contact you by phone to arrange delivery.

Delivery will be arranged within a specific 2 hour time period, so you won't have to spend all day waiting for your delivery.

From the time you order, you can expect delivery in 2-5 days.

The delivery will be conducted in a professional manner and every precaution will be taken to avoid any damage to your home.

To facilitate ease of delivery, please have dimensions of doorways, openings, stairways, etc., ready to provide upon arrangement of delivery.

Please be sure the entire pathway to your new appliance's destination is clear.

Please be aware that certain installations require further work, often requiring a licensed professional, and are beyond the services provided by Universal Appliance and Kitchen Center.

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Delivery, Removal and Installation for Greater Los Angeles area only

Most all of our products include the following services when delivery service is purchased:

Uncrating your new appliance and removing the packing.

Delivering your new appliance to its location in your home, and connecting it to existing plumbing and electrical connections.

Leveling and inspecting your new product for damage.

Removing your old appliance FROM YOUR PROPERTY and taking it away with us.

All accessories and supplies needed for installation are extra.

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Before Ordering Checklist

Unfortunately, not fitting into the space intended is the main reason appliances get returned. You can avoid this inconvenience by going through this before ordering checklist:

Measure the area where the appliance  will be placed, and be sure the product you've selected fits within these dimensions.

Be sure that you have an appropriate electric outlet within 3-1/2 feet of the space you've chosen for your appliance.

Check to see that it's a grounded outlet (accepts a three prong plug), since most appliances require one.

Take a look at your basement or any other stairway along the way to your appliance's final location to make sure your product will fit through the space.

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Installations

Delivery of appliance doesn't include installation.

Installations in Greater Los Angeles area:
If installation is needed, please make your request in the note field and installation charge will be added to your invoice accordingly. An extra charge will be made if any additional parts or accessories are required to successfully complete the installation.

Installations for Nationwide areas:
We will only deliver your appliance(s). If installation is needed, please contact your local area appliance service company or certified installers.

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Returns, Refunds and Order Cancellation Policies

1. Orders may be canceled within 24 hours of placing the order if not already shipped. Any order cancelled after 24 hours, will be a subject to a 15% restocking fee. To cancel the order, please call us at 1-800-464-9429.
In case of the order cancellation after merchandise was already shipped and it is still in transit, customer must pay all applicable fees, freight charges and merchandise must be returned back to Universal Appliance and Kitchen Center in it's original condition.
2. If the product received is damaged, customer must notify Universal Appliance and Kitchen Center immediately and we will arrange an exchange of damaged product. The damaged product will be replaced and all associated shipping charges with damaged products will be paid by Universal Appliance and Kitchen Center)
3. Returns or Exchanges can be made within 15 days of receiving the product. Returned or Exchanged product may be a subject to a 15% restocking fee. All returned products must be in original condition.
Prior to returning the products, customers need to email or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted. All associated shipping charges when returning or exchanging the product is paid by the customer.

Please ship returns to the following address:
Universal Appliance and Kitchen Center - eCommerce
8238 Lankershim Blvd.
North Hollywood, CA 91605
Toll Free: 800-387-2011

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We Pledge To Take The Following Specific Steps To Protect Your Privacy

Upon your request, we will remove your registration information from our records. We will take reasonable security measures to restrict access to our systems that contain registration information.

We do not share your information with other people or companies. You have the option of requesting that your information be removed from our records so that it will not be shared.

Our SAFE Shopping Guarantee

Here at Universal Appliance and Kitchen Center, we want your shopping experience to be enjoyable and secure.  The on-line Shopping area of our Web Site is secure.  This means that any information you send us is protected by encryption.  It's easy to tell when you are protected by encryption - the lock or key at the bottom of  your browser changes color or is no longer broken. This may vary depending on your browser.
 

Shopping with Universal Appliance and Kitchen Center is SAFE

Credit card fraud is virtually non-existent on the Internet, but it could happen. If you experience fraudulent use of your credit card as a result of shopping with Universal Appliance and Kitchen Center, simply notify your credit card company in accordance with its reporting rules and procedures.  Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50.00.

In the unlikely event that your credit card company discovers credit card fraud, and holds you liable for some portion of the unauthorized charges, there is no need to worry. Provided the purchase was made through our secure server, we will reimburse you for the remaining liability up to a maximum of $50.00. This is standard practice on the Internet, and just part of the reason why people prefer shopping with Universal Appliance and Kitchen Center.

You can always order by mailing the Check or Money Order if you feel insecure using the Internet to Purchase. The merchandise will be shipped when Check or Money Order cashed.

No matter how you place your order with us, we want you to have an Excellent buying experience with us.