Universal Appliance Kitchen Center - Home Clearance Sale Contact Us

Ordering, Shipping and Returns

Ordering

Payment Methods    Funds and Purchase Information    Credit Card Declines

Alternate Billing/Shipping Address    Sale Tax Information    Order Confirmation

Shipping & Returns

Cancellations    Regular Order Returns    Special Order Returns    Refunds    Damaged Shipments

Shipping Policy    Shipping Area    Shipping Times & Handling Information    Shipping Rates

Shipping Backorders    Manufacturer Warranty    Large Appliances Delivery Terms

Greater Los Angeles Home Delivery, Removal and Installation

Before Ordering Checklist    Installations    Price Changes, Typos & Omissions
 
 

Payment Methods

Universal Appliance and Kitchen Center accepts multiple forms of payment to fit our customer’s needs. Below are our current methods of payments that we accept:

Credit Cards - Visa, MasterCard, Discover and American Express

PayPal - PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment

Check - We do accept checks! To setup your order for check payment, you may create a shopping cart you wish to purchase, print it and send to the following address along with your check that we can process your order. All orders paid by personal or company check will not be shipped for up to 10 days while your funds are verified with our Bank

Returned checks will be subject to a $25.00 processing charge.

Money Order or Cashier’s Check - To setup your order for money order or cashier’s check payment, you may create a shopping cart you wish to purchase, print it and send to the following address along with your money order or cashier’s check and we will process your order

Wire Transfers - We do accept wire transfers for orders over $500. Please contact us by phone and we will assist with processing of your order

Mailing Address:
Universal Appliance and Kitchen Center
14600 Arminta Street
Panorama City, CA 91402

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Funds and Purchase Information

The prices for our products are in US Dollars and hence only US currency will be accepted for payment towards products, its shipping, and sales tax.

We electronically verify each transaction with the credit company. Only authorized transactions will be processed. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and verify your identity or cancel that order with full notification.

If you are uncomfortable transmitting sensitive information via Internet, you can place your order by calling us at
(800)387-2011. Orders placed over the phone will be charged at the time of the order and we require copy of the ID and credit card to be faxed to us.

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Credit Card Declines

If your credit card is declined during order processing, you will be notified via e-mail and/or by telephone within 48 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.

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Alternate Billing/Shipping Address

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 7 days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address with your credit card company, your order will be canceled.

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Sale Tax Information

Universal Appliance and Kitchen Center only charges tax on orders shipped within California. Tax is determined by the county to which the item is being shipped.

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Order Confirmation

Shortly after placing your order, you will receive an order confirmation e-mail. You will receive a second e-mail when your order has shipped. (You will receive more than one shipment confirmation e-mail if your order is fulfilled in multiple shipments). Please save these e-mail invoices for your records.

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Cancellations

Regular orders may be canceled within 48 hours of placing the order if not already shipped. To cancel an order, you will need to contact a Customer Service representative by phone only at 800-387-2011.

Please Note: e-mail cancellations will not be accepted.

If you cancel an order within 48 hours, a refund will be issued less a 5% processing fee of charging and refunding your credit card.

Any order canceled after 48 hours, will be a subject to a 25% restocking fee. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery plus 25% restocking fee.

Special order items are non-cancelable.

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Regular Order Returns

Returns or Exchanges can be made within 15 days from the day you receive your merchandise. Returned or Exchanged product may be a subject to a 25% restocking fee. Customer will be responsible for freight charges and other applicable fees.

To receive a refund, please make sure of the following:
• All returned merchandise must be in resalable condition
• All merchandise must be free from scratches and/or defects
• All merchandise cannot have been installed
• You must have the original packaging for the merchandise
• There cannot be any writing or labels on the packaging for the merchandise
• Packages must be sent back via FedEx, UPS or Motor Freight

Prior to returning the merchandise, customers need to e-mail or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted.

All returns with valid RMA must be shipped to the following address:
Universal Appliance and Kitchen Center
14600 Arminta St .
Panorama City, CA 91402

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Special Order Returns

Special order items cannot be canceled or returned. If defective, you may only exchange these items for the same product.

Special order merchandise is considered to be the one that has color and trim options other than stainless steel. Most of the hi-end appliances are non-stocking merchandise and have to be built and ordered specially to fulfill your order; therefore it’s considered to be special order merchandise. Please call us at (800) 387-2011 if you are uncertain about any part of this return policy or if you have unanswered questions before you place an order.

Please note that special order merchandise usually take longer to receive.

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Refunds 

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 15-25 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 15 days for delivery of check via USPS.

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Damaged Shipments

All merchandise is inspected, checked, and packaged by the manufacturer prior to release to the shipping company. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery:

Freight Shipments
All of our shipments are 100% insured. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. We highly recommend that you unpack each carton in the delivery person’s presence and carefully inspect each item. If you notice damage to the product, refuse the package, note the damage on the bill of lading and have the delivery person sign your copy. Please call our customer service department immediately at 1-800-387-2011. The damaged and refused merchandise will be replaced and all associated shipping charges will be paid by Universal Appliance and Kitchen Center.

Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, we will not be able to file a claim with the trucking company.

If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper and Universal Appliance and Kitchen Center will not be liable. Therefore a thorough inspection of all packages is important before signing.

UPS Ground Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Though your box and packaging may appear intact, it is still possible that your product may be damaged. You do have up to 24 hours to report any concealed damage after signing for the unit. As soon as you notice the damage please call our customer service department at 1-800-387-2011. If damage issues arise after the 24 hour period, you are responsible for filing all claims with the shipper and Universal Appliance and Kitchen Center will not be liable. Therefore a thorough inspection of all packages is important within the 24 hour period.

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Shipping Policy

For your convenience, we offer four shipping options: UPS Ground, Los Angeles Area Delivery and Pick-up at the store. Large merchandise will be shipped by Motor Freight carriers. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.

Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier.

Once an item or an order has been shipped and it needs to be reconsigned a $35 charge will apply.

We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or to cancel your order for a full refund.

When you choose UPS Ground, Los Angeles Area Delivery or Motor Freight as a shipping option, your items will be shipped as requested after they will become available for shipping.

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Shipping Area

Currently we ship merchandise within the United States, including Hawaii, Alaska and Canada, and excluding Texas.

If you do not live within the United States or Canada and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the United States or Canada.

Please note that VIKING, AGA and BlueStar APPLIANCES are only being shipped in Southern California
Thermador Appliances shipped to CA and Northern NV.

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Shipping Times & Handling Information

We are able to ship most of the orders within 5-10 business days, depending on availability. Please allow approximately 2-3 weeks to receive your order for major appliances and 3-4 weeks for professional appliances and plumbing products. Your Credit Card will not be charged until we ship your merchandise. Shipping charges aren't included in the price. Universal Appliance and Kitchen Center reserves the right to cancel order(s) at any time.

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Shipping Rates

All shipping rates are determined by either the UPS Real-Time Rates or by Large Items Freight Table. Once you begin the check out process your shipping cost will be calculated.

Since your order is going to be shipped based on weight, you must input your zip code before you check out or you may use our Shipping Calculator to determine shipping rate.

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Shipping Backorders

Occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

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Manufacturer Warranty

All of the products we sell come with their full factory warranty. If you have a warranty inquiry on an item purchased from Universal Appliance and Kitchen Center, please contact manufacturer directly or we can assist in getting you more information as well as reaching the manufacturer directly.

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Large Appliances Delivery Terms

The following delivery terms apply for nationwide delivery area, excluding Greater Los Angeles area.
• You will receive an e-mail confirmation of your order
• A representative from Motor Freight will contact you by phone to arrange delivery
• Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery.
• From the time you order, you can expect delivery in 1-2 weeks
• Please be aware that the delivery is to the curb (Liftgate services are included). We will not uncrate the appliance(s)

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Greater Los Angeles Home Delivery, Removal and Installation

• You will receive an e-mail confirmation of your order
• A representative from Universal Appliance and Kitchens Center will contact you by phone to arrange delivery
• Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery • From the time you order, you can expect most delivery within 2-3 weeks
• The delivery will be conducted in a professional manner and every precaution will be taken to avoid any damage to your home
• To facilitate ease of delivery, please have dimensions of doorways, openings, stairways, etc., ready to provide upon arrangement of delivery
• Please be sure the entire pathway to your new appliance's destination is clear
• Please make your credit card available at the time of delivery or pick up

Most of our products include the following services when delivery service is purchased:
• Uncrating your new appliance and removing the packing
• Delivering your new appliance to its location in your home, and connecting it to existing plumbing and electrical connections
• Leveling and inspecting your new product for damage
• Removing your old appliance FROM YOUR PROPERTY and taking it away with us, unless instructed otherwise
• Built-in and some freestanding appliances require additional installation fee. Click here for more information.
• All accessories and supplies needed for installation are extra
• Please be aware that certain installations require further work, often requiring a licensed professional, and are beyond the services provided by Universal Appliance and Kitchen Center

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Before Ordering Checklist

Unfortunately, not fitting into the space intended is the main reason appliances get returned. You can avoid this inconvenience by going through this before ordering checklist:

• Measure the area where the appliance  will be placed, and be sure the product you've selected fits within these dimensions
• Be sure that you have an appropriate electric outlet within 3-1/2 feet of the space you've chosen for your appliance
• Check to see that it's a grounded outlet (accepts a three prong plug), since most appliances require one
• Take a look at your basement or any other stairway along the way to your appliance's final location to make sure your product will fit through the space

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Installations

Delivery of appliance doesn't include installation.

Installations in Greater Los Angeles area:

If installation needed, please make your request in note field and installation charge will be added to your order after it is placed. An extra charge will be made if any additional parts or accessories are required to successfully complete the installation.

Appliance Installation Price List

Installations for Nationwide areas:

We will only ship your merchandise. If installation needed, please contact your local area professionals.

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Price Changes, Typos & Omissions

Our company strives to provide the most complete and accurate information on all products and services. However, we reserve the right and can not be held responsible for the change of price due to the price changes by the manufacturer, and/or typos or omissions.

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