Ordering
Payment Methods
Funds and Purchase Information
Credit Card Declines
Alternate Billing/Shipping Address
Sale Tax Information
Order Confirmation
Shipping & Returns
Cancellations
Regular Order Returns
Special Order Returns
Refunds
Damages
Shipping Policy Shipping Area Shipping & Handling Information Shipping Rates
Shipping Backorders Manufacturer Warranty Large Appliances Delivery Terms
Greater Los Angeles Home Delivery, Removal and Installation
Before Ordering Checklist
Installations
Price Changes, Typos & Omissions
Universal Appliance and Kitchen Center accepts multiple forms of payment to fit our customer’s needs. Below are our current methods of payments that we accept:
Credit Cards - Visa, MasterCard, Discover and American Express
PayPal - PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment
Check - We do accept checks! To setup your order for check payment, you may create a shopping cart you wish to purchase, print it and send to the following address along with your check that we can process your order. All orders paid by personal or company check will not be shipped for up to 10 days while your funds are verified with our Bank
Returned checks will be subject to a $25.00 processing charge.
Money Order or Cashier’s Check - To setup your order for money order or cashier’s check payment, you may create a shopping cart you wish to purchase, print it and send to the following address along with your money order or cashier’s check and we will process your order
Wire Transfers - We do accept wire transfers for orders over $500. Please contact us by phone and we will assist with processing of your order
Mailing Address:
Universal Appliance and Kitchen Center
14600 Arminta Street
Panorama City, CA 91402
Funds and Purchase Information
The prices for our products are in US Dollars and hence only US currency will be accepted for payment towards products, its shipping, and sales tax.
We electronically verify each transaction with the credit company. Only authorized transactions will be processed. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and verify your identity or cancel that order with full notification.
We will not charge your Credit Card until we ship your product(s). Partially shipped orders will be charged in full at the time of shipping the first product.
If you are uncomfortable transmitting sensitive information via Internet, you can place your order by calling us at
(800)387-2011. Orders placed over the phone will be charged at the time of the order and we require copy of the ID and credit card to be faxed to us.
If your credit card is declined during order processing, you will be notified via E-Mail and/or by telephone within 48 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.
Alternate Billing/Shipping Address
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 7 days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address with your credit card company, your order will be canceled.
Universal Appliance and Kitchen Center collects 9.75% Sales Tax on products shipped within California. Purchases shipped to other States will not be the subject to a Sales Tax charge.
Shortly after placing your order, you will receive an order confirmation e-mail. You will receive a second e-mail when your order has shipped. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.
Regular orders may be canceled within 48 hours of placing the order if not already shipped. To cancel an order, you will need to contact a Customer Service representative by phone only at 800-387-2011. E-mail cancellations will not be accepted.
If you cancel an order within 48 hours, a refund will be issued less a 5% processing fee of charging and refunding your credit card.
Any order canceled after 48 hours, will be a subject to a 25% restocking fee. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery plus 25% restocking fee.
Special order items are non-cancelable.
Returns or Exchanges can be made within 15 days from the day you receive your merchandise. Returned or Exchanged product may be a subject to a 25% restocking fee. Customer will be responsible for freight charges and other applicable fees.
To receive a refund, please make sure of the following:
• All returned merchandise must be in resalable condition
• All merchandise must be free from scratches and/or defects
• All merchandise cannot have been installed
• You must have the original packaging for the merchandise
• There cannot be any writing or labels on the packaging for the merchandise
• Packages must be sent back via FedEx, UPS or Motor Freight
Prior to returning the merchandise, customers need to e-mail or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted.
All returns with valid RMA must be shipped to the following address:
Universal Appliance and Kitchen Center
14600 Arminta St .
Panorama City, CA 91402
Special order items cannot be canceled or returned. If defective, you may only exchange these items for the same product.
Special order merchandise is considered to be the one that has color and trim options other than stainless steel. Most of the hi-end appliances are non-stocking merchandise and have to be built and ordered specially to fulfill your order; therefore it’s considered to be special order merchandise. Please call us at (800) 387-2011 if you are uncertain about any part of this return policy or if you have unanswered questions before you place an order.
Please note that special order merchandise usually take longer to receive.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 15-25 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 15 days for delivery of check via USPS.
All merchandise is inspected, checked, and packaged by the manufacturer prior to release to the shipping company. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery:
• Before signing the delivery receipt, make sure you have received all the items specified on the delivery receipt. If anything is missing from the shipment, note this on the delivery receipt and have the delivery person sign your copy
• Always note any external damage to cartons on the delivery receipt and have the delivery person sign your copy
• We highly recommend that you unpack each carton in the delivery person’s presence and carefully inspect each item. Note any damage on the delivery receipt and have the delivery person sign your copy. Contact the shipping company immediately to file a claim
• If you discover concealed damage after the delivery person has left, immediately call the shipping company and request inspection. Keep all packing materials and contents in the same condition as when the damage was discovered
• It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim
• If the merchandise delivered appears to be damaged beyond repair, please refuse the shipment and write on the shipping documents exactly why you refused the delivery. Make sure you get a delivery receipt from the delivery person with your remarks written on it. This will permit us to obtain a new unit from the factory and have the shipping company handle the problem they caused
• If the merchandise refused, you must notify Universal Appliance and Kitchen Center immediately. The damaged and refused merchandise will be replaced and all associated shipping charges will be paid by Universal Appliance and Kitchen Center
For your convenience, we offer four shipping options: UPS Ground, Los Angeles Area Delivery and Pick-up at the store. Large merchandise will be shipped by Motor Freight carriers. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.
Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier.
Once an item or an order has been shipped and it needs to be reconsigned a $35 charge will apply.
We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or to cancel your order for a full refund.
When you choose UPS Ground, Los Angeles Area Delivery or Motor Freight as a shipping option, your items will be shipped as requested after they will become available for shipping.
Currently we ship merchandise within the United States, including Hawaii & Alaska and Canada.
If you do not live within the United States or Canada and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the United States or Canada.
Please note that VIKING, AGA and BlueStar APPLIANCES are only being shipped in Southern California
Shipping & Handling Information
We are able to ship most of the orders within 5-10 business days, depending on availability. Please allow approx 2-3 weeks to receive your order. Your Credit Card will not be charged until we ship your merchandise. Shipping charges aren't included in the price. Universal Appliance and Kitchen Center reserves the right to cancel order(s) at any time.
All shipping rates are determined by either the UPS Real-Time Rates or by Large Items Freight Table. Once you begin the check out process your shipping cost will be calculated.
Since your order is going to be shipped based on weight, you must input your zip code before you check out or you may use our Shipping Calculator
to determine shipping rate.
Occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.
All of the products we sell come with their full factory warranty. If you have a warranty inquiry on an item purchased from Universal Appliance and Kitchen Center, please contact manufacturer directly or we can assist in getting you more information as well as reaching the manufacturer directly.
Large Appliances Delivery Terms
The following delivery terms apply for nationwide delivery area, excluding
Greater Los Angeles area.
• You will receive an email confirmation of your order
• A representative from Motor Freight will contact you by phone to arrange
delivery
• Delivery will be arranged within a specific 4 hour time period, so you
won't have to spend all day waiting for your delivery.
• From the time you order, you can expect delivery in 1-2 weeks
• Please be aware that the delivery is to the curb (Liftgate services are included). We will
not uncrate the appliance(s)
Greater Los Angeles Home Delivery, Removal and Installation
• You will receive an email confirmation of your order
• A representative from Universal Appliance and Kitchens
Center will contact you by phone to arrange delivery
• Delivery will be arranged within a specific 4 hour time period, so you won't
have to spend all day waiting for your delivery
• From the time you order, you can expect most delivery within 2-3 weeks
• The delivery will be conducted in a professional manner and every precaution
will be taken to avoid any damage to your home
• To facilitate ease of delivery, please have dimensions of doorways,
openings, stairways, etc., ready to provide upon arrangement of delivery
• Please be sure the entire pathway to your new appliance's destination is
clear
• Please make your credit card available at the time of
delivery or pick up
Most of our products include the following services when delivery service
is purchased:
• Uncrating your new appliance and removing the packing
• Delivering your new appliance to its location in your home, and connecting it
to existing plumbing and electrical connections
• Leveling and inspecting your new product for damage
• Removing your old appliance FROM YOUR PROPERTY and
taking it away with us, unless instructed otherwise
• Built-in and some freestanding appliances require additional installation fee. Click here for more information.
• All accessories and supplies needed for installation are extra
• Please be aware that certain installations require further work, often
requiring a licensed professional, and are beyond the services provided by Universal Appliance and Kitchen Center
Unfortunately, not fitting into the space intended is the main reason
appliances get returned. You can avoid this inconvenience by going through
this before ordering checklist:
• Measure the area where the appliance will be placed, and be sure
the product you've selected fits within these dimensions
• Be sure that you have an appropriate electric outlet within 3-1/2 feet
of the space you've chosen for your appliance
• Check to see that it's a grounded outlet (accepts a three prong plug),
since most appliances require one
• Take a look at your basement or any other stairway along the way to your
appliance's final location to make sure your product will fit through the
space
Delivery of appliance doesn't include installation.
Installations in Greater Los Angeles area:
If installation needed, please make your request in note field and installation charge will be added to your order after it is placed. An extra charge will be made if any additional parts or accessories are required to successfully complete the installation.
Appliance Installation Price List
Installations for Nationwide areas:
We will only ship your merchandise. If installation needed, please contact your local area professionals.
Price Changes, Typos & Omissions
Our company strives to provide the most complete and accurate information on all products and services. However, we reserve the right and can not be held responsible for the change of price due to the price changes by the manufacturer, and/or typos or omissions.
Copyright © 2000-2009 Universal Appliance and Kitchen
Center. All rights reserved.
